How Service Evolution LLC can help your business:
Are your customers frustrated?
Do you want to take out cost? Build inside sales capabilities?
Do you want to take out cost? Build inside sales capabilities?
Are customer complaints reoccurring? It's more than a "training issue"!
Service Evolution will get to the root cause and provide sustainable corrective and preventative actions. Not sure how customers feel about interacting with your customer service group? It's time to find out!
Do you want to take out cost? Build inside sales capabilities?
Do you want to take out cost? Build inside sales capabilities?
Do you want to take out cost? Build inside sales capabilities?
Is your customer service group the right size? Do you want to reduce the size of the team without sacrificing service levels? Do you want to free up time so employees can be more proactive as inside sales? Do you want to merge teams? Service Evolution will build a roadmap to get you where you want to go.
Customer service is simple, right?
Do you want to take out cost? Build inside sales capabilities?
Customer service is simple, right?
WRONG. Customer service sits at the lowest level of organizations. Upstream process breakdowns create variability, complexity, opportunities for errors that require work-arounds in order to service the customer. It all flows downhill. And then there are the customer service processes themselves... Service Evolution uses a hands-on app
WRONG. Customer service sits at the lowest level of organizations. Upstream process breakdowns create variability, complexity, opportunities for errors that require work-arounds in order to service the customer. It all flows downhill. And then there are the customer service processes themselves... Service Evolution uses a hands-on approach coupled with empathy and creativity to provide senior leadership a clear picture of organizational effectiveness.
About Service Evolution
Service Evolution LLC offers:
- Customer Experience Improvement (general and website use)
- Process Improvements
- SAP/ERP Best Practices
- Process Documentation
- Key Performance Metric Design
- Organizational Design
- Automation Readiness/Implementation
- Audits/Control Effectiveness Evaluation
- Employee Engagement Assessments
- Soft Skills Training
- Organizational Down-Sizing Prep/Implementation/Integrations
- Business Continuity Planning
- Net Promoter Score Measurement
- Interim Team Management
- Team Integration Planning
- Experience in multiple industries, including chemical, oil & gas, warehouse/distribution, call centers
So... how do we start?
ServiceEvolutionLLC is located in the greater NYC area and is able to reach any business remotely. On-site visits may also be arranged.
Step 1 - Contact Ellen@Serviceevolutionllc.com
Step 2 - We'll meet to discuss your needs via telecon
Step 3 - A proposal will be provided